Support

Tap the gear at the top right of the game and choose Restore purchases (Satın alımları geri yükle) in Settings (Ayarlar). The game is in Turkish for now, so the Turkish labels are in brackets. You must be signed in with the same Apple or Google account.

Restoring brings back Remove Ads and an active King's Pass subscription. Coin packs, the Starter Pack, the Piggy Bank and the Hard Times Pack are single-use (consumable) products; the stores do not restore them.

First close the game completely and open it again; pending purchases finish when the game starts. If they are still missing, write to us with the order number from the store receipt (topple@neuros.com.tr). We check it and make up what is missing.

The store manages the subscription; it cannot be cancelled inside the game.

• iPhone: Settings > your name > Subscriptions > Topple Match > Cancel Subscription
• Android: Google Play > your profile picture > Payments & subscriptions > Subscriptions > Topple Match > Cancel

After you cancel, the subscription runs until the end of the period you paid for. If you do not cancel at least 24 hours before the period ends, it renews at the same price.

Apple and Google take the payments and decide on refunds.

• App Store: request one at reportaproblem.apple.com.
• Google Play: request one on the Google Play refund page.

Write to us if you get stuck and we will point you the right way.

Topple Match needs no account; your levels, coins and boosters are saved on your phone. If you delete the app, clear its data or change phones, that save is gone and we cannot restore it from a server, because we do not keep a copy.

What does come back: Remove Ads and King's Pass (with Restore purchases), and on iPhone your Game Center achievements and scores (with your Apple Account).

There is no cloud save that moves progress between phones yet. When we add one, we will announce it in the game and on this page.

Look at the arrows before you tap: a chain continues through the same colour and stops at a different one. Long chains make rockets, bombs and crowns. When you are stuck, the Göz (Eye) booster shows the longest chain.

Delete the app; your progress and settings go with it. On Android you can also clear it without deleting the app: Settings > Apps > Topple Match > Storage > Clear data.

If you used the social features, our server holds a random player id, your display name, your team and friend league membership, your weekly scores, your stickers and your invite code.

• To leave your team: Lig (League) > Ekip (Team) > Ekipten ayrıl (Leave team).
• To delete your profile completely: e-mail topple@neuros.com.tr with the subject "Delete my profile" and your invite code (shown under Lig > Arkadaşlar). We delete your profile and every record linked to it within 30 days at the latest and let you know.

A deleted profile cannot be restored. The progress on your phone is not affected.

• iPhone: Settings > Privacy & Security > Tracking lets you turn off tracking for Topple Match.
• Android: Settings > Google > All services > Ads lets you reset or delete your advertising id.

Details: Privacy Policy.

Every player has a 6-character invite code. Your friend opens your link, installs the game and types the code under Lig (League) > Arkadaşlar (Friends) > Davet kodun var mı? (Have an invite code?). You become friends and play in the same Friend League. When your friend reaches level 10, you both get a reward.

No. Players react only with ready-made Topi stickers (like Hi! and Bravo!); there is no free text. If you see an inappropriate display name or team name, tap Bildir (Report) next to the player.